Last Updated: January 2026
Lead Ignite LLC ("Lead Ignite," "Company," "we," "us," or "our") respects your privacy and is committed to protecting your personal information. This Privacy Policy describes how we collect, use, store, share, and protect information when you use our AI-powered receptionist services, website (https://www.leadignite.net), and related services (collectively, the "Services").
By using our Services, you consent to the practices described in this Privacy Policy. If you do not agree with this Privacy Policy, please do not use our Services.
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1. INFORMATION WE COLLECT
1.1 Information You Provide Directly
We collect information you provide when you:
- Create an account or register for our Services
- Connect your Google Calendar or other third-party services
- Configure your AI receptionist settings
- Contact us for support
- Communicate with us via email or phone
This information may include:
- Name and business name
- Email address and phone number
- Billing and payment information
- Business address
- Account credentials
- AI receptionist configuration preferences
1.2 Information Collected Automatically
When you use our Services, we automatically collect:
- Call recordings and transcripts (with appropriate consent)
- Call metadata (duration, time, caller ID)
- SMS message content and metadata
- Usage data and analytics
- Device and browser information
- IP address and location data
1.3 Information from Third-Party Integrations
When you connect third-party services, we may collect information from those services as described below.
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2. GOOGLE API SERVICES AND USER DATA
Lead Ignite integrates with Google Calendar to help contractors manage appointments. This section describes how we handle Google user data in compliance with the Google API Services User Data Policy.
2.1 Google Data We Access
When you connect your Google Calendar to Lead Ignite, we access:
- Calendar events (to view, create, and modify appointments)
- Calendar availability (to schedule appointments at open times)
- Your Google profile email address (for account identification)
We only request the minimum permissions necessary to provide appointment scheduling functionality.
2.2 How We Use Your Google Data
Your Google Calendar data is used solely to:
- Create new appointments booked through our AI receptionist
- Update or reschedule existing appointments
- Check your availability to prevent double-booking
- Send appointment reminders
- Display your schedule within the Lead Ignite dashboard
We do NOT use your Google data for:
- Advertising or marketing purposes
- Training AI or machine learning models unrelated to your service
- Any purpose unrelated to appointment scheduling
2.3 Google Data Sharing
Your Google Calendar data is NOT sold, shared, or transferred to third parties, except:
- To the specific contractors and clients involved in the appointment
- When required by law or legal process
- For security purposes (investigating abuse or unauthorized access)
We do not share your Google data with:
- Advertising platforms
- Data brokers
- Information resellers
- Any third parties for marketing purposes
2.4 Google Data Storage and Security
- Your Google OAuth tokens are stored securely and encrypted at rest
- We use HTTPS/TLS for all data transmission
- Access to your data is limited to essential personnel only
- We follow industry-standard security practices
2.5 Google Data Retention and Deletion
- Appointment data is retained for as long as you maintain an active account
- You may request deletion of your data at any time by contacting ryan@leadignite.net
- Upon account cancellation, your Google Calendar connection is revoked and associated data is deleted within 30 days
- You can revoke Lead Ignite's access to your Google Calendar at any time through your Google Account permissions at https://myaccount.google.com/permissions
2.6 Limited Use Disclosure
Lead Ignite's use and transfer to any other app of information received from Google APIs will adhere to the Google API Services User Data Policy, including the Limited Use requirements: https://developers.google.com/terms/api-services-user-data-policy
Specifically, we limit our use of Google user data to:
- Providing or improving user-facing features that are prominent in our application
- Security purposes (investigating abuse)
- Complying with applicable laws
We do not allow humans to read your Google data unless:
- You have given affirmative consent for a specific support issue
- It is necessary for security purposes
- It is required to comply with applicable law
- The data has been aggregated and anonymized for internal operations
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3. SMS COMMUNICATIONS
3.1 How We Obtain Consent for SMS
When callers interact with a business powered by Lead Ignite's AI receptionist, our system may ask: "Would you like me to send you a text message confirmation of your appointment? You can reply STOP at any time to unsubscribe."
SMS messages are only sent after the caller verbally confirms "yes" or provides affirmative consent.
3.2 Types of SMS Messages
If consent is provided, callers may receive:
- Appointment confirmations
- Appointment reminders
- Service notifications (technician en route, job complete)
- Contractor contact information
- Follow-up messages regarding service
3.3 Message Frequency
Message frequency varies based on service appointments. Callers may receive 1-5 messages per appointment.
3.4 Costs
Message and data rates may apply. Check with your mobile carrier for details.
3.5 Opting Out
Reply STOP to any message to unsubscribe. You will receive a confirmation and no further messages from that number.
3.6 SMS Help
Reply HELP to any message for assistance.
3.7 Mobile Information Sharing
No mobile information will be shared with third parties for marketing or promotional purposes.
For more details, see our SMS Consent Policy at: https://www.leadignite.net/smsconsent
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4. HOW WE USE YOUR INFORMATION
We use the information we collect to:
- Provide, maintain, and improve our Services
- Process and complete transactions
- Send service-related communications
- Respond to your inquiries and support requests
- Monitor and analyze usage patterns
- Detect, prevent, and address fraud and security issues
- Comply with legal obligations
- Enforce our Terms and Conditions
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5. HOW WE SHARE YOUR INFORMATION
We do not sell your personal information. We may share your information in the following circumstances:
5.1 Service Providers
We share information with third-party service providers who perform services on our behalf, including:
- Cloud hosting and storage (e.g., Cloudflare, Supabase)
- Payment processing (e.g., Stripe)
- Communications services (e.g., Twilio)
- AI and voice services (e.g., Retell AI, Vapi)
These providers are contractually obligated to protect your information and use it only for the services they provide to us.
5.2 Contractors and Their Clients
When you call a business using Lead Ignite, your call information and appointment details are shared with that contractor to provide the requested service.
5.3 Legal Requirements
We may disclose your information if required by law, regulation, legal process, or governmental request.
5.4 Business Transfers
If Lead Ignite is involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. We will notify you via email or prominent notice before your information becomes subject to a different privacy policy.
5.5 With Your Consent
We may share your information with third parties when you have given us explicit consent to do so.
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6. DATA SECURITY
We implement industry-standard security measures to protect your information, including:
- Encryption of data in transit (TLS/HTTPS) and at rest
- Secure authentication and access controls
- Regular security assessments and monitoring
- Employee training on data protection
- Incident response procedures
No method of transmission over the Internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.
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7. DATA RETENTION
We retain your information for as long as necessary to:
- Provide our Services
- Comply with legal obligations
- Resolve disputes
- Enforce our agreements
Typical retention periods:
- Call recordings: 90 days (configurable by contractor)
- Call logs and metadata: 24 months
- Account information: Duration of account plus 7 years
- Billing records: 7 years
You may request deletion of your data at any time by contacting us.
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8. YOUR RIGHTS AND CHOICES
Depending on your location, you may have the following rights:
8.1 Access and Portability
You may request a copy of the personal information we hold about you.
8.2 Correction
You may request that we correct inaccurate or incomplete information.
8.3 Deletion
You may request that we delete your personal information, subject to certain exceptions.
8.4 Opt-Out
You may opt out of:
- Marketing communications by clicking "unsubscribe" in emails
- SMS messages by replying STOP
8.5 Google Data
You can revoke Lead Ignite's access to your Google Calendar at any time through your Google Account permissions: https://myaccount.google.com/permissions
8.6 Exercising Your Rights
To exercise any of these rights, contact us at:
- Email: ryan@leadignite.net
- Phone: 813-610-2992
We will respond to your request within 30 days.
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9. CALIFORNIA PRIVACY RIGHTS
If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA):
- Right to know what personal information we collect, use, and disclose
- Right to request deletion of your personal information
- Right to opt-out of the sale of personal information (we do not sell personal information)
- Right to non-discrimination for exercising your privacy rights
To exercise these rights, contact us at ryan@leadignite.net.
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10. CHILDREN'S PRIVACY
Our Services are not directed to children under 18 years of age. We do not knowingly collect personal information from children under 18. If we learn that we have collected personal information from a child under 18, we will delete that information promptly.
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11. INTERNATIONAL DATA TRANSFERS
Our Services are operated in the United States. If you are located outside the United States, your information may be transferred to, stored, and processed in the United States. By using our Services, you consent to this transfer.
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12. THIRD-PARTY LINKS
Our Services may contain links to third-party websites or services. We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies.
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13. CHANGES TO THIS PRIVACY POLICY
We may update this Privacy Policy from time to time. We will notify you of any material changes by:
- Posting the updated policy on our website
- Updating the "Last Updated" date
- Sending you an email notification (for material changes)
Your continued use of our Services after any changes constitutes acceptance of the updated Privacy Policy.
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14. CONTACT US
If you have questions about this Privacy Policy or wish to exercise your rights, contact us at:
Lead Ignite LLC
Email: ryan@leadignite.net
Phone: 813-610-2992
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15. ADDITIONAL DISCLOSURES
15.1 Google API Services User Data Policy Compliance
Lead Ignite's use and transfer to any other app of information received from Google APIs will adhere to the Google API Services User Data Policy, including the Limited Use requirements.
15.2 Do Not Track
Our Services do not currently respond to "Do Not Track" browser signals.
15.3 Cookies
We use cookies and similar technologies to improve your experience. You can control cookies through your browser settings.
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By using Lead Ignite's Services, you acknowledge that you have read and understood this Privacy Policy.