Effective Date: January 2026
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ABOUT THIS POLICY
Lead Ignite LLC ("Lead Ignite," "we," "us") provides AI-powered receptionist services for home service contractors. This page describes how we obtain consent for SMS communications and explains your rights regarding text messages.
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WHO SENDS THESE MESSAGES
SMS messages are sent on behalf of home service contractors (including HVAC, plumbing, electrical, pest control, and similar businesses) who use Lead Ignite's AI receptionist service. Each message will clearly identify the specific contractor business sending the communication.
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HOW WE OBTAIN YOUR CONSENT
When you call a business powered by Lead Ignite's AI receptionist, our system will ask:
"Would you like me to send you a text message confirmation of your appointment? You can reply STOP at any time to unsubscribe."
By verbally responding "Yes" or otherwise providing affirmative consent during the call, you agree to receive SMS messages from that contractor's business.
Important: SMS messages are only sent after you provide clear verbal confirmation. We do not send unsolicited text messages.
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TYPES OF MESSAGES YOU MAY RECEIVE
If you provide consent, you may receive the following types of messages:
- Appointment confirmations (date, time, service type)
- Appointment reminders
- Service notifications (technician en route, estimated arrival time)
- Job completion notifications
- Contractor contact information
- Follow-up messages regarding your service
- Rescheduling or cancellation confirmations
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MESSAGE FREQUENCY
Message frequency varies based on your service appointments. You may receive approximately 1-5 messages per appointment, which may include:
- 1 confirmation message when appointment is booked
- 1 reminder message before your appointment
- 1-2 status updates (technician dispatched, on the way)
- 1 follow-up message after service completion
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MESSAGE AND DATA RATES
Message and data rates may apply. Standard messaging rates from your mobile carrier apply to all messages sent and received. Check with your mobile carrier for details about your messaging plan.
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HOW TO OPT OUT
You can stop receiving SMS messages at any time.
To opt out: Reply STOP to any message you receive.
You will receive a single confirmation message: "You have successfully been unsubscribed. You will not receive any more messages from this number. Reply START to resubscribe."
After opting out, you will not receive any further SMS messages from that contractor's number. Note: Opting out of SMS does not cancel any scheduled appointments.
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HOW TO GET HELP
If you need assistance or have questions about our SMS communications:
Reply HELP to any message for assistance.
You will receive: "Reply STOP to unsubscribe. Msg&Data Rates May Apply."
You can also contact us directly:
Email: ryan@leadignite.net
Phone: 813-610-2992
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HOW TO RESUBSCRIBE
If you previously opted out and wish to receive SMS messages again:
Reply START to any previous message thread, or provide verbal consent during your next phone call with the contractor's AI receptionist.
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YOUR PRIVACY
No mobile information will be shared with third parties for marketing or promotional purposes.
Your phone number and message content are used solely to:
- Deliver appointment-related communications
- Provide service notifications from your chosen contractor
- Respond to your inquiries
We do not sell, rent, or share your mobile phone number with advertisers, marketing companies, or data brokers.
For complete details on how we handle your personal information, please see our full Privacy Policy: https://www.leadignite.net/privacy
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SUPPORTED CARRIERS
Our SMS service is compatible with all major U.S. mobile carriers, including but not limited to AT&T, Verizon, T-Mobile, Sprint, and regional carriers. Carrier delivery is not guaranteed. Carriers are not liable for delayed or undelivered messages.
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CONSENT RECORDS
We maintain records of consent for all SMS communications in compliance with the Telephone Consumer Protection Act (TCPA) and other applicable regulations. Consent records include the date, time, and method of consent (verbal confirmation during AI phone call).
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PROGRAM TERMS
- You must be 18 years of age or older to consent to SMS communications
- Consent is not a condition of purchase or service
- You may receive messages from multiple contractor phone numbers if you use multiple service providers through our platform
- Message content is for informational purposes related to your service appointments only
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RELATED POLICIES
Terms of Service: https://www.leadignite.net/terms-and-conditions
Privacy Policy: https://www.leadignite.net/privacy
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CONTACT US
If you have any questions about this SMS Consent Policy or our messaging practices, please contact us:
Lead Ignite LLC
Email: ryan@leadignite.net
Phone: 813-610-2992
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Last Updated: January 2026